Bank Statement Analysis

Overview

The USA Bank Statement Analysis flow extracts and analyzes information from bank statements, including transaction data, balances, and patterns. It processes the statements to detect potential fraud indicators and provides categorized transaction data along with summary fields.

Input	Output
URL of bank statement document	Extracted transaction data, estimated revenues, information about alternate lenders, account and monthly summaries, balance information, fraud indicators, and summary fields

End-to-End Async Flow

Follow these steps to complete bank statement analysis:

Step 1. Submit your bank statement parsing request to v1/parseBankStatement and receive a success response, depicting the acceptance of the bank statements
Step 2. Create and set up a webhook endpoint to receive a notification when processing completes
Step 3. Upon webhook notification, call the results API (/getBankStatementParsingResults) to fetch the full parsing output

These steps are detailed below.

Step 1: Parse Bank Statement API

The Parse Bank Statement API submits bank statements for processing.

API URL

https://usa-engine.thomas.hyperverge.co/v1/parseBankStatement

API Endpoint

parseBankStatement

Overview

The Parse Bank Statement API is RESTful and uses standard HTTP verbs and status codes. Requests are in JSON format and responses are in JSON format. This API is now asynchronous and delivers results via a webhook notification followed by a results retrieval API.

Authentication

You need a unique pair of application ID (appId) and application key (appKey) from HyperVerge to verify your identity for accessing the Parse Bank Statement API.

API Request Details

Method - POST

Headers

Header	Mandatory / Optional	Description	Input Format
content-type	Mandatory	This parameter defines the media type for the request payload	application/json
appId	Mandatory	The application identifier shared by HyperVerge. You can find the details in the dashboard's credentials tab	This should be a unique value
appKey	Mandatory	The application key shared by HyperVerge. You can find the details in the dashboard's credentials tab	This should be a unique value
transactionId	Mandatory	A unique identifier for tracking a user journey	This should be both unique and easily associated with the user's journey in your application(s)

Inputs

The following table provides the details of the parameters required for the Parse Bank Statement API's request body:

Parameter	Mandatory / Optional	Type	Description	Input Format	Default Value
bankStatementFiles	Mandatory	array	An array of objects, each containing the URL and ID of a bank statement PDF to be analyzed	Not Applicable	Not Applicable
bankStatementFiles[].statementUrl	Mandatory	string	The URL of the bank statement PDF	Not Applicable	Not Applicable
bankStatementFiles[].statementId	Mandatory	string	A unique identifier for the bank statement PDF	Not Applicable	Not Applicable
bankStatementFiles[].password	Optional	string	The password to decrypt the bank statement PDF if the provided file URL points to an encrypted PDF	Not Applicable	Not Applicable
merchantId	Optional	string	The unique identifier for the merchant	Not Applicable	Not Applicable
contractId	Mandatory	string	The unique identifier for the contract	Not Applicable	Not Applicable
merchantLegalName	Mandatory	string	The legal name of the merchant	Not Applicable	Not Applicable
merchantDBA	Mandatory	string	The 'Doing Business As' (DBA) name of the merchant	Not Applicable	Not Applicable
dateOfApplication	Optional	string	The date when the application for cash advance was received	YYYY-MM-DD	Not Applicable
checkAddress	Optional	string	Parameter to enable address validation. Set to "yes" to validate the provided address, or "no" to skip validation	yes / no	no
owners	Optional	array	An array of owner objects, each containing details about a business owner	Not Applicable	Not Applicable
owners[].firstName	Optional	string	The first name of the owner	Not Applicable	Not Applicable
owners[].lastName	Optional	string	The last name of the owner	Not Applicable	Not Applicable
owners[].middleName	Optional	string	The middle name of the owner	Not Applicable	Not Applicable
owners[].fullName	Optional	string	The full name of the owner	Not Applicable	Not Applicable
businessAddress	Optional	object	The correspondance address of the business	Not Applicable	Not Applicable
minRequiredMonths	Optional	integer	Minimum number of months (1-12) required for processing. When set to a value N, enables month-based validation to ensure bank statements cover at least the previous N consecutive months. If omitted, no month-based validation is performed. Refer to the Minimum Required Months section below for detailed validation logic	An integer value ranging from 1 to 12	Not Applicable

Minimum Required Months

The minRequiredMonths parameter controls month-based validation for bank statements. When set to a value N (1-12), the API performs two types of validation:

• Minimum Coverage Validation: Verifies that the provided bank statements span at least N months of transaction history. If the statements cover fewer than N months, the API returns the error: "Bank Statement period less than N months".
• Consecutive Months Validation: Ensures that the statements include the required N consecutive months preceding the dateOfApplication. The validation behavior varies based on which day of the month the dateOfApplication falls on:
  • If dateOfApplication is on or after the 7th: The API requires statements for the immediately preceding N months.
    Example: For a date of application of June 8th with N=3, the API expects statements covering March, April, and May.
  • If dateOfApplication is before the 7th: The validation allows for flexibility in the most recent month. Either of the following will pass validation:
    1. Statements for the immediately preceding N months, or
    2. Statements for the N months before the most recent month (effectively skipping the last month if its statement is unavailable)
    Example: For a date of application of June 6th with N=3, the API accepts statements covering either March, April, and May (the immediate last 3 months) or February, March, and April (the 3 months preceding May, with May's statement omitted).
  If statements for the required consecutive months are not provided, the API returns the error: "Last N months Bank statement missing".

If minRequiredMonths is omitted, no month-based validation is performed and all provided statements are processed regardless of their date range.

Request

The following code snippet demonstrates a standard curl request for the Parse Bank Statement API:

curl --location --request POST 'https://usa-engine.thomas.hyperverge.co/v1/parseBankStatement' \
--header 'Content-Type: application/json' \
--header 'appId: <Enter_the_HyperVerge_appId>' \
--header 'appKey: <Enter_the_HyperVerge_appKey>' \
--header 'transactionId: <Enter_the_HyperVerge_transactionID>' \
--data '{
    "bankStatementFiles": [
        {
            "statementUrl": "<Enter_the_PDF_URL>",
            "statementId": "<Enter_the_Statement_ID>",
            "password": "<Enter_the_password_if_encrypted>"
        },
        {
            "statementUrl": "<Enter_the_PDF_URL>",
            "statementId": "<Enter_the_Statement_ID>",
            "password": "<Enter_the_password_if_encrypted>"
        }
    ],
    "merchantId": "<Enter_the_Merchant_ID>", 
    "contractId": "<Enter_the_Contract_ID>", 
    "merchantLegalName": "<Enter_the_Merchant's_Legal_Name>",
    "merchantDBA": "<Enter_the_Merchant's_Business_Name>",
    "dateOfApplication": "<Enter_date_of_application_receival>",
    "checkAddress" :"<Enter_yes_or_no>",
    "owners": [
        { 
            "firstName": "<Enter_owner's_first_name>", 
            "lastName": "<Enter_owner's_last_name>", 
            "middleName": "<Enter_owner's_middle_name>", 
            "fullName": "<Enter_owner's_full_name>"
        }
    ],
    "businessAddress": {
        "fullAddress": "<Full_correspondance_address_of_the_business>",
        "city": "<City_of_correspondance>",
        "state": "<State_of_correspondance>",
        "zip": "<ZIP>"
    },
    "minRequiredMonths": <Enter_minimum_required_months> // a number ranging from 1 to 12
}'

Success Response

The Parse Bank Statement API, upon successful execution returns a status code 202, which denotes that the Bank Statements have been accepted. The structure of the response is as follows:

{
  "status": "success",
  "statusCode": 202,
  "result": {
    "transactionId": "<transactionId>"
  }
}

Use transactionId returned in the response above in subsequent steps. Proceed to set up the webhook to receive completion notifications.

Error Responses

The following are some error responses from the Parse Bank Statement API:

Input Validation Error

{
    "status": "failure",
    "statusCode": 400,
    "message": "Input Validation Error: requires property <missing_parameter>"
}

Missing/Invalid Credentials

{
    "status": "failure",
    "statusCode": 401,
    "message": "Missing/Invalid credentials"
}

Error Response Details

A failure or error response contains a failure status with a relevant status code and error message.
The following table lists all error responses:

Status Code	Error Message	Error Description	Error Resolution
400	Input Validation Error	One or more required input properties are missing from the request	Verify and provide all input properties as specified in the Inputs table
401	Missing/Invalid credentials	The request is either missing the mandatory appId and appKey combination or has invalid values	Verify and provide valid appId and appKey in the request headers. You can find the details in the dashboard's credentials tab

Step 2: Webhook Setup

info

Webhook setup is a one-time activity. Once configured, the webhook will receive notifications for all subsequent bank statement parsing requests.

To receive notifications when parsing finishes, establish an HTTPS endpoint. The setup is as follows:

Webhook Subscription

Use the following cURL to subscribe to the webhook:

curl --location --request POST 'https://review-api-usa.idv.hyperverge.co/api/v1/config' \
--header 'appId: <Enter_the_HyperVerge_appId>' \
--header 'appKey: <Enter_the_HyperVerge_appKey>' \
--header 'Content-Type: application/json' \
--data '{
    "webhookUrl": "<Webhook URL>",
    "events": [
        "<EVENT_1>",
        "<EVENT_2>"
    ]
}'

Request Parameter Descriptions

Parameter	Description
webhookUrl	The URL that would receive the Webhook events
events	You can subscribe to the following two events: BANK_STATEMENT_PARSED_SUCCESSFULLY BANK_STATEMENT_PARSING_FAILED

Webhook Payload

When processing completes, a webhook is delivered to your subscribed URL with the following payload structure:

{
  "type": "BANK_STATEMENT_PARSED_SUCCESSFULLY",
  "timestamp": "2025-10-30T16:10:00Z",
  "version": "1.0",
  "id": "<uuid>",
  "transactionId": "<transactionId>",
  "appId": "<your_appId>"
}

Payload Field Descriptions

Parameter	Description
metadata	Envelope containing identifiers for the event, including appId and transactionId
appId	Your HyperVerge application ID
transactionId	Transaction ID to use when fetching results; identical to the value returned in the Parse Bank Statement API success response
event	Event details for the webhook notification
type	Event type: BANK_STATEMENT_PARSED_SUCCESSFULLY or BANK_STATEMENT_PARSING_FAILED, determined by the outcome of bank statement processing
timestamp	ISO 8601 timestamp when the event was generated
version	Event schema version
id	Unique identifier for the event

After receiving this notification, call the Retrieve Results API with the same transactionId.

Step 3: Retrieve Results API

The Retrieve Results API fetches the detailed parsing result.

API URL

https://usa-engine.thomas.hyperverge.co/v1/getBankStatementParsingResults

API Endpoint

getBankStatementParsingResults

Overview

The Retrieve Results API is RESTful and uses standard HTTP verbs and status codes. Requests are in JSON format and responses are in JSON format. This API is now asynchronous and delivers results via a webhook notification followed by a Results Retrieval API.

Authentication

You need a unique pair of application ID (appId) and application key (appKey) from HyperVerge to verify your identity for accessing the Retrieve Results API.

API Request Details

Method - POST

Headers

Header	Mandatory / Optional	Description	Input Format
appId	Mandatory	The application identifier shared by HyperVerge. You can find the details in the dashboard's credentials tab	This should be a unique value
appKey	Mandatory	The application key shared by HyperVerge. You can find the details in the dashboard's credentials tab	This should be a unique value
transactionId	Mandatory	A unique identifier for tracking a user journey	This should be both unique and easily associated with the user's journey in your application(s)

Request

The following code snippet demonstrates a standard curl request for the Retrieve Results API:

curl --location --request POST 'https://usa-engine.thomas.hyperverge.co/v1/getBankStatementParsingResults' \
--header 'appId: <Enter_the_HyperVerge_appId>' \
--header 'appKey: <Enter_the_HyperVerge_appKey>' \
--header 'transactionId": <Enter_the_TransactionId>' \
--data '{
}'

warning

Only the most recent data associated with a transactionId is retained; subsequent submissions with the same transactionId overwrite earlier results.

Success Response

levels of response

The Retrieve Results API's response is structured across three distinct levels of analysis:

• Statement Level Outputs: The most granular level, represented by the statements array. This level contains detailed information about individual bank statements, including raw transaction data, statement metadata, and fraud checks specific to each statement.
• Account Level Outputs: The intermediate level, represented by the accountSummaries array. This level aggregates data across all statements for each account, providing account-specific summaries, monthly summaries, estimated revenue, recurring transactions, and possible alternate lenders.
• Business Checking Level Outputs: The highest level of aggregation, represented by the businessCheckingSummaries, businessCheckingRecurringTransactions , and businessCheckingPossibleAlternateLenders arrays. This level provides a comprehensive view of the business's financial health, combining data across all accounts to show overall business performance, recurring payment patterns, estimated revenue, and potential alternate lending relationships.

Each level builds upon the previous one, allowing you to analyze the data at different granularities depending on your specific needs.

The following code snippet demonstrates a success response from the Retrieve Results API:

{
  "status": "success",
  "statusCode": 200,
  "result": {
    "details": {
      "contractId": "<ID>",
      "merchantId": "<ID>",
      "numberOfBankStatements": 2,
      "numberOfMonthsProcessed": 3,
      "overallProcessingTime": 3,
      "activeAlternateLenders": 2,
      "businessCheckingSummaries": [
        {
          "month": "<Month>",
          "year": 2025,
          "periodStartDate": "<YYYY-MM-DD>",
          "periodEndDate": "<YYYY-MM-DD>",
          "periodStartBalance": 1234.55,
          "periodEndBalance": 1134.78,
          "daysByCalMonth": "<Month>",
          "averageDailyBalance": <averagedailybalance>,
          "averageTransactionSize": <averagetransactionsize>,
          "daysOfNegativeBalance": <daysofnegativebalance>,
          "grossDeposits": <grossdeposits>,
          "maxDeposit": <maxdeposit>,
          "minDeposit": <mindeposit>,
          "averageDeposit": <averagedeposit>,
          "depositCount": <depositcount>,
          "withdrawalCount": <withdrawalcount>,
          "maxWithdrawal": <maxwithdrawal>,
          "minWithdrawal": <minwithdrawal>,
          "averageWithdrawal": <averagewithdrawal>,
          "grossWithdrawals": <grosswithdrawals>,
          "totalRoundNumberOfTransactions": <totalroundnumberoftransactions>,
          "totalRoundNumberTransactionsSum": <totalroundnumbertransactionssum>,
          "estimatedRevenue": <estimatedrevenue>,
          "totalInterbankTransfers": <totalinterbanktransfers>,
          "suspiciousActivity": "<suspiciousactivity>",
          "authenticityScore": <authenticityscore>,
          "periodBalanceMismatch": "<periodbalancemismatch>"
        }
      ],
      "businessCheckingRecurringTransactions": [
        {
          "firstTxnDate": "<YYYY-MM-DD>",
          "latestTxnDate": "<YYYY-MM-DD>",
          "totalCountOfInstallments": <totalcountofinstallments>,
          "avgDaysInterval": <avgdaysinterval>,
          "avgAmount": <Amount>,
          "type": "<type>",
          "installments": [
            {
              "amount": <Amount>,
              "installmentsCount": <installmentscount>
            }
          ],
          "transactions": [
            {
              "amount": <Amount>,
              "description": "<Description>",
              "txnDate": "<YYYY-MM-DD>",
              "txnId": "<ID>",
              "isRecurringTransaction": true/false,
              "isPossibleAlternateLender": true/false
            }
          ]
        }
      ],
      "businessCheckingPossibleAlternateLenders": [
        {
          "lenderName": "<Name>",
          "firstTxnDate": "<YYYY-MM-DD>",
          "latestTxnDate": "<YYYY-MM-DD>",
          "isActive": true/false,
          "totalCountOfInstallments": <totalcountofinstallments>,
          "avgDaysInterval": <avgdaysinterval>,
          "frequency": "<frequency>",
          "totalAmountPaid": <Amount>,
          "avgAmount": <Amount>,
          "type": "<type>",
          "installments": [
            {
              "amount": <Amount>,
              "installmentsCount": <installmentscount>
            }
          ],
          "transactions": [
            {
              "amount": <Amount>,
              "description": "<Description>",
              "txnDate": "<YYYY-MM-DD>",
              "txnId": "<ID>",
              "isRecurringTransaction": true/false,
              "isPossibleAlternateLender": true/false
            }
          ],
          "cashAdvance": {
            "amount": <Amount>,
            "description": "<Description>",
            "txnDate": "<YYYY-MM-DD>",
            "txnId": "<ID>",
            "isRevenue": true/false,
            "isPossibleAlternateLender": true/false
          }
        }
      ],
      "accountSummaries": [
        {
          "accountNumber": "<accountnumber>",
          "accountId": "<ID>",
          "accountCategory": "<accountcategory>",
          "accountType": "<accounttype>",
          "activeAlternateLenders": <activealternatelenders>,
          "monthlySummaries": [
            {
              "month": "<Month>",
              "year": <Year>,
              "periodStartDate": "<YYYY-MM-DD>",
              "periodEndDate": "<YYYY-MM-DD>",
              "periodStartBalance": <periodstartbalance>,
              "periodEndBalance": <periodendbalance>,
              "daysByCalMonth": <Days>,
              "averageDailyBalance": <averagedailybalance>,
              "averageTransactionSize": <averagetransactionsize>,
              "daysOfNegativeBalance": <daysofnegativebalance>,
              "grossDeposits": <grossdeposits>,
              "maxDeposit": <maxdeposit>,
              "minDeposit": <mindeposit>,
              "averageDeposit": <averagedeposit>,
              "depositCount": <depositcount>,
              "withdrawalCount": <withdrawalcount>,
              "maxWithdrawal": <maxwithdrawal>,
              "minWithdrawal": <minwithdrawal>,
              "averageWithdrawal": <averagewithdrawal>,
              "grossWithdrawals": <grosswithdrawals>,
              "totalRoundNumberOfTransactions": <totalroundnumberoftransactions>,
              "totalRoundNumberTransactionsSum": <totalroundnumbertransactionssum>,
              "estimatedRevenue": <estimatedrevenue>,
              "totalInterbankTransfers": <totalinterbanktransfers>,
              "suspiciousActivity": "<suspiciousactivity>",
              "authenticityScore": <authenticityscore>,
              "periodBalanceMismatch": "<periodbalancemismatch>"
            }
          ],
          "transactions": {
            "withdrawals": [
              {
                "amount": <Amount>,
                "description": "<Description>",
                "txnDate": "<YYYY-MM-DD>",
                "txnId": "<ID>",
                "isPossibleAlternateLender": true/false,
                "isRecurringTransaction": true/false
              }
            ],
            "deposits": [
              {
                "amount": <Amount>,
                "description": "<Description>",
                "txnDate": "<YYYY-MM-DD>",
                "txnId": "<ID>",
                "isRevenue": true/false,
                "isPossibleAlternateLender": true/false
              }
            ]
          },
          "recurringTransactions": [
            {
              "firstTxnDate": "<YYYY-MM-DD>",
              "latestTxnDate": "<YYYY-MM-DD>",
              "totalCountOfInstallments": <totalcountofinstallments>,
              "avgDaysInterval": <avgdaysinterval>,
              "avgAmount": <Amount>,
              "type": "<type>",
              "installments": [
                {
                  "amount": <Amount>,
                  "installmentsCount": <installmentscount>
                }
              ],
              "transactions": [
                {
                  "amount": <Amount>,
                  "description": "<Description>",
                  "txnDate": "<YYYY-MM-DD>",
                  "txnId": "<ID>",
                  "isRecurringTransaction": true/false,
                  "isPossibleAlternateLender": true/false
                }
              ]
            }
          ],
          "possibleAlternateLenders": [
            {
              "lenderName": "<Name>",
              "firstTxnDate": "<YYYY-MM-DD>",
              "latestTxnDate": "<YYYY-MM-DD>",
              "isActive": true/false,
              "totalCountOfInstallments": <totalcountofinstallments>,
              "avgDaysInterval": <avgdaysinterval>,
              "frequency": "<frequency>",
              "totalAmountPaid": <Amount>,
              "avgAmount": <Amount>,
              "type": "<type>",
              "installments": [
                {
                  "amount": <Amount>,
                  "installmentsCount": <installmentscount>
                }
              ],
              "transactions": [
                {
                  "amount": <Amount>,
                  "description": "<Description>",
                  "txnDate": "<YYYY-MM-DD>",
                  "txnId": "<ID>",
                  "isRecurringTransaction": true/false,
                  "isPossibleAlternateLender": true/false
                }
              ],
              "cashAdvance": {
                "amount": <Amount>,
                "description": "<Description>",
                "txnDate": "<YYYY-MM-DD>",
                "txnId": "<ID>",
                "isRevenue": true/false,
                "isPossibleAlternateLender": true/false
              }
            }
          ],
          "interbankTransactions": {
            "withdrawals": "<withdrawals>",
            "deposits": "<deposits>"
          }
        }
      ],
      "statements": [
        {
          "fileName": "<Name>",
          "statementId": "<ID>",
          "numberOfPages": "<numberofpages>",
          "bankName": "<Name>",
          "processingStatus": "<processingstatus>",
          "pdfType": "<pdftype>",
          "statementProcessingTime": "<statementprocessingtime>",
          "isValidUsBankStatement": "<isvalidusbankstatement>",
          "accounts": [
            {
              "accountNumber": "<accountnumber>",
              "accountType": "<accounttype>",
              "statementSummary": {
                "periodStartDate": "<YYYY-MM-DD>",
                "periodEndDate": "<YYYY-MM-DD>",
                "periodStartBalance": <periodstartbalance>,
                "periodEndBalance": <periodendbalance>,
                "averageDailyBalance": <averagedailybalance>,
                "averageTransactionSize": <averagetransactionsize>,
                "daysOfNegativeBalance": <daysofnegativebalance>,
                "grossDeposits": <grossdeposits>,
                "maxDeposit": <maxdeposit>,
                "minDeposit": <mindeposit>,
                "averageDeposit": <averagedeposit>,
                "depositCount": <depositcount>,
                "withdrawalCount": <withdrawalcount>,
                "maxWithdrawal": <maxwithdrawal>,
                "minWithdrawal": <minwithdrawal>,
                "averageWithdrawal": <averagewithdrawal>,
                "grossWithdrawals": <grosswithdrawals>,
                "totalRoundNumberOfTransactions": <totalroundnumberoftransactions>,
                "totalRoundNumberTransactionsSum": <totalroundnumbertransactionssum>,
                "suspiciousActivity": "<suspiciousactivity>",
                "authenticityScore": <authenticityscore>,
                "periodBalanceMismatch": "<periodbalancemismatch>"
              },
              "transactions": {
                "withdrawals": [
                  {
                    "amount": <Amount>,
                    "description": "<Description>",
                    "txnDate": "<YYYY-MM-DD>",
                    "txnId": "<ID>",
                    "isPossibleAlternateLender": true/false,
                    "isRecurringTransaction": true/false
                  }
                ],
                "deposits": [
                  {
                    "amount": <Amount>,
                    "description": "<Description>",
                    "txnDate": "<YYYY-MM-DD>",
                    "txnId": "<ID>",
                    "isRevenue": true/false,
                    "isPossibleAlternateLender": true/false,
                    "isRecurringTransaction": true/false
                  }
                ]
              }
            }
          ],
          "fraudChecks": {
            "businessNameMismatch": true/false,
            "businessOwnerNameMismatch": true/false,
            "businessAddressMismatch": true/false,
            "periodBalanceMismatch": true/false,
            "pdfCreationDateAnomaly": true/false,
            "fingerprintAnomaly": true/false,
            "pdfTemplateAnomaly": true/false,
            "pdfSourceAnomaly": true/false,
            "bankRoutingNumberAnomaly": true/false,
            "metadataAnomaly": true/false,
            "contentOverlapAnomaly": true/false,
            "textTampering": {
              "accountNumber": true/false,
              "accountOwner": true/false,
              "accountType": true/false,
              "address": true/false,
              "transactionAmount": true/false,
              "transactionDate": true/false
            }
          }
        }
      ]
    },
    "summary": {
      "action": "",
      "details": []
    }
  }
}

Success Response Details

Main Response Arrays

The following table details all response parameters. The main arrays in the response are highlighted.

• businessCheckingSummaries: Contains monthly summaries for all the checking accounts of a business
• businessCheckingRecurringTransactions: Contains recurring transaction patterns across all the checking accounts of a business
• businessCheckingPossibleAlternateLenders: Contains information about potential alternate lenders for all the checking accounts of a business
• accountSummaries: Contains detailed summaries for each account
• statements: Contains raw statement data and fraud checks

The following table outlines the details of the success response from the Retrieve Results API:

Parameter	Type	Description
status	string	Status of the API response
statusCode	number	HTTP status code of the response
result	object	Main result object containing the response data
details	object	Main response object containing all data
contractId	string	Unique Contract ID assigned to the application which contains the input bank statements
merchantId	string	Unique Merchant ID assigned to the merchant applying for cash advance
numberOfBankStatements	number	Total number of PDF bank statements sent in the input
numberOfMonthsProcessed	number	Total number of months for which particular bank statement has accounted details
overallProcessingTime	number	Total processing time across bank statements shared in seconds
activeAlternateLenders	array	Array of active alternate lenders identified with active installments
businessCheckingSummaries
businessCheckingSummaries	array	Array of business checking summary objects
businessCheckingSummaries.month	string	Name of the month or which monthly summary is listed
businessCheckingSummaries.year	number	Calendar year of month for which monthly summary is listed
businessCheckingSummaries.periodStartDate	string	Start date of the period (YYYY-MM-DD format)
businessCheckingSummaries.periodEndDate	string	End date of the period (YYYY-MM-DD format)
businessCheckingSummaries.periodStartBalance	number	Combined account balance at the start of the period
businessCheckingSummaries.periodEndBalance	number	Combined account balance at the end of the period
businessCheckingSummaries.daysByCalMonth	string	Number of days in the calendar month
businessCheckingSummaries.averageDailyBalance	number	Average daily balance
businessCheckingSummaries.averageTransactionSize	number	Average transaction size
businessCheckingSummaries.daysOfNegativeBalance	number	Unique days with negative balance in any of the business checking accounts
businessCheckingSummaries.grossDeposits	number	Sum of total deposit transaction values in the period
businessCheckingSummaries.maxDeposit	number	Maximum deposit amount
businessCheckingSummaries.minDeposit	number	Minimum deposit amount
businessCheckingSummaries.averageDeposit	number	Average deposit amount
businessCheckingSummaries.depositCount	number	Total number of deposits
businessCheckingSummaries.withdrawalCount	number	Total number of withdrawals
businessCheckingSummaries.maxWithdrawal	number	Maximum withdrawal amount
businessCheckingSummaries.minWithdrawal	number	Minimum withdrawal amount
businessCheckingSummaries.averageWithdrawal	number	Average withdrawal transaction value across business checking accounts in the month
businessCheckingSummaries.grossWithdrawals	number	Sum of total withdrawal transaction values in the period
businessCheckingSummaries.totalRoundnumberOfTransactions	number	Total number of round number transactions
businessCheckingSummaries.totalRoundnumberTransactionsSum	number	Sum of all round number transactions
businessCheckingSummaries.estimatedRevenue	number	Total value of all revenue category transactions in the month
businessCheckingSummaries.totalInterbankTransfers	number	Total number of interbank transfers (to and from)
businessCheckingSummaries.suspiciousActivity	string	Indicates if suspicious activity(fraud indictaor) was detected
businessCheckingSummaries.authenticityScore	number	Score indicating the authenticity of the data
businessCheckingSummaries.periodBalanceMismatch	string	Indicates whether there is a mismatch between balance calculated based on transactions and balance recorded during the period
businessCheckingRecurringTransactions
businessCheckingRecurringTransactions	array	Array of recurring transactions for business checking accounts
businessCheckingRecurringTransactions.firstTxnDate	string	Date of first transaction (YYYY-MM-DD) in the series of recurring transactions
businessCheckingRecurringTransactions.latestTxnDate	string	Date of latest transaction (YYYY-MM-DD) in the series of recurring transactions
businessCheckingRecurringTransactions.totalCountOfInstallments	number	Total number of installments in the series of recurring transactions
businessCheckingRecurringTransactions.avgDaysInterval	number	Average number of days between two installments in the series
businessCheckingRecurringTransactions.avgAmount	number	Average value of transaction in the series
businessCheckingRecurringTransactions.type	string	Type of recurring transaction (withdrawl/deposit)
businessCheckingRecurringTransactions.installments	object	Object containing installment data
installments	array	Array of installment objects
installments.amount	number	Value of amount of the installment
installments.installmentsCount	number	Number of installments with the specific installment amount as value
businessCheckingRecurringTransactions.transactions	object	Object containing transaction data
businessCheckingRecurringTransactions.transactions.	array	Array of transaction objects
transactions.amount	number	Value of the transaction
transactions.description	string	Description of the transaction
transactions.txnDate	string	Transaction date (YYYY-MM-DD)
transactions.txnId	string	Unique transaction identifier
transactions.isRecurringTransaction	boolean	Indicates whether the given transaction is part of a series of recurrent transactions
transactions.isPossibleAlternateLender	boolean	Indicates whether the transaction has been identified as a transaction with an alternate lender
businessCheckingPossibleAlternateLenders
businessCheckingPossibleAlternateLenders	array	Array of possible alternate lenders for business checking accounts
businessCheckingPossibleAlternateLenders.	object	Individual possible alternate lender object
businessCheckingPossibleAlternateLenders.lenderName	string	Name of the lender identified using transaction description
businessCheckingPossibleAlternateLenders.firstTxnDate	string	Date of first transaction (YYYY-MM-DD) with the lender
businessCheckingPossibleAlternateLenders.latestTxnDate	string	Date of latest transaction (YYYY-MM-DD) with the lender
businessCheckingPossibleAlternateLenders.isActive	boolean	Indicates if the lender is active with the lender
businessCheckingPossibleAlternateLenders.totalCountOfInstallments	number	Total number of installments paid to the lender
businessCheckingPossibleAlternateLenders.avgDaysInterval	number	Average days between transactions
businessCheckingPossibleAlternateLenders.frequency	string	Transaction payout frequency
businessCheckingPossibleAlternateLenders.totalAmountPaid	number	Total amount paid to the lender
businessCheckingPossibleAlternateLenders.avgAmount	number	Average transaction amount
businessCheckingPossibleAlternateLenders.type	string	Type of transaction
businessCheckingPossibleAlternateLenders.installments	object	Object containing installment data
businessCheckingPossibleAlternateLenders.installments.	array	Array of installment objects
accountSummaries
accountSummaries	array	Array of account summary objects
accountSummaries.	object	Individual account summary object
accountSummaries.accountnumber	string	Bank Account Number
accountSummaries.accountId	string	Unique account identifier If sub-account number is present in the statement: Last 2 digits of account number (XY) + Last 2 digits sub account number (AB) + Bank name in the format XYAB-Bank Name. If sub-account number is not present in the statement: Last 4 digits of account number (VWXY) + Bank name in the format VWXY-Bank Name
accountSummaries.accountCategory	string	Category of the account (Business/Personal)
accountSummaries.accountType	string	Type of the account (Savings/Checkings)
accountSummaries.activeAlternateLenders	number	Number of active alternate lenders identified with active installments
accountSummaries.monthlySummaries	object	Object containing monthly summary data
accountSummaries.monthlySummaries.	array	Array of monthly summary objects
accountSummaries.monthlySummaries.month	string	Name of month for which monthly summary is listed
accountSummaries.monthlySummaries.year	number	Calendar year of month for which monthly summary is listed
accountSummaries.monthlySummaries.periodStartDate	string	Start date of the period (YYYY-MM-DD)
accountSummaries.monthlySummaries.periodEndDate	string	End date of the period (YYYY-MM-DD)
accountSummaries.monthlySummaries.periodStartBalance	number	Account balance at the start of the period
accountSummaries.monthlySummaries.periodEndBalance	number	Account balance at the end of the period
accountSummaries.monthlySummaries.daysByCalMonth	number	Number of calendar days with transactions with the account in the period
accountSummaries.monthlySummaries.averageDailyBalance	number	Value of average daily balance in the in the account in the period
accountSummaries.monthlySummaries.averageTransactionSize	number	Value of average transaction size in the period
accountSummaries.monthlySummaries.daysOfNegativeBalance	number	Number of days with negative balance in the account
accountSummaries.monthlySummaries.grossDeposits	number	Sum of total deposit transaction values in the period
accountSummaries.monthlySummaries.maxDeposit	number	Value of maximum deposit in the period
accountSummaries.monthlySummaries.minDeposit	number	Value of minimum deposit in the period
accountSummaries.monthlySummaries.averageDeposit	number	Average deposit transaction value in the month
accountSummaries.monthlySummaries.depositCount	number	Total number of deposits
accountSummaries.monthlySummaries.withdrawalCount	number	Total number of withdrawals
accountSummaries.monthlySummaries.maxWithdrawal	number	Maximum withdrawal amount
accountSummaries.monthlySummaries.minWithdrawal	number	Minimum withdrawal amount
accountSummaries.monthlySummaries.averageWithdrawal	number	Average withdrawal amount
accountSummaries.monthlySummaries.grossWithdrawals	number	Sum of total withdrawal transaction values in the month
accountSummaries.monthlySummaries.totalRoundnumberOfTransactions	number	Total number of transactions where the amount is a whole number
accountSummaries.monthlySummaries.totalRoundnumberTransactionsSum	number	Sum of all round number transactions
accountSummaries.monthlySummaries.estimatedRevenue	number	Estimated revenue
accountSummaries.monthlySummaries.totalInterbankTransfers	number	Count of number of transactions to and from a different bank in the period
accountSummaries.monthlySummaries.suspiciousActivity	string	Indicates if suspicious activity or fraud indicators were detected
accountSummaries.monthlySummaries.authenticityScore	number	Score indicating the authenticity of the data
accountSummaries.monthlySummaries.periodBalanceMismatch	string	Indicates whether there is a mismatch between balance calculated based on transactions and balance recorded
accountSummaries.transactions	object	Object containing transaction data
accountSummaries.transactions.withdrawals	object	Object containing withdrawal transactions
accountSummaries.transactions.withdrawals.	array	Array of withdrawal transaction objects
accountSummaries.transactions.withdrawls.amount	number	Withdrawal amount
accountSummaries.transactions.withdrawls.description	string	Withdrawal description
accountSummaries.transactions.withdrawls.txnDate	string	Transaction date (YYYY-MM-DD)
accountSummaries.transactions.withdrawls.txnId	string	Unique transaction identifier
accountSummaries.transactions.withdrawls.isPossibleAlternateLender	boolean	Indicates whether the transaction has been identified as a transaction with an alternate lender
accountSummaries.transactions.withdrawls.isRecurringTransaction	boolean	Indicates whether the given transaction is part of a series of recurrent transactions
accountSummaries.transactions.deposits	object	Object containing deposit transactions
accountSummaries.transactions.deposits.	array	Array of deposit transaction objects
accountSummaries.transactions.deposits.amount	number	Deposit amount
accountSummaries.transactions.deposits.description	string	Deposit description
accountSummaries.transactions.deposits.txnDate	string	Transaction date (YYYY-MM-DD)
accountSummaries.transactions.deposits.txnId	string	Unique transaction identifier
accountSummaries.transactions.deposits.isRevenue	string	Indicates whether the transaction has been identified as revenue
accountSummaries.transactions.deposits.isPossibleAlternateLender	string	Indicates whether the transaction has been identified as a transaction with an alternate lender
accountSummaries.recurringTransactions	object	Object containing recurring transaction data
accountSummaries.recurringTransactions.	array	Array of recurring transaction objects
accountSummaries.recurringTransactions.firstTxnDate	string	Date of first transaction (YYYY-MM-DD) with the lender
accountSummaries.recurringTransactions.latestTxnDate	string	Date of latest transaction (YYYY-MM-DD) with the lender
accountSummaries.recurringTransactions.totalCountOfInstallments	number	Total number of installments in the series of recurring transactions
accountSummaries.recurringTransactions.avgDaysInterval	number	Average days between transactions
accountSummaries.recurringTransactions.avgAmount	number	Average transaction amount
accountSummaries.recurringTransactions.type	string	Type of recurring transaction
accountSummaries.recurringTransactions.installments	object	Object containing installment data
accountSummaries.recurringTransactions.installments.	array	Array of installment objects
accountSummaries.recurringTransactions.installments..amount	number	Installment amount
accountSummaries.recurringTransactions.installments..installmentsCount	number	number of installments
accountSummaries.recurringTransactions.transactions	object	Object containing transaction data
accountSummaries.recurringTransactions.transactions.	array	Array of transaction objects
accountSummaries.recurringTransactions.transactions.amount	number	Transaction amount
accountSummaries.recurringTransactions.transactions.description	string	Transaction description
accountSummaries.recurringTransactions.transactions.txnDate	string	Transaction date (YYYY-MM-DD)
accountSummaries.recurringTransactions.transactions.txnId	string	Unique transaction identifier
accountSummaries.recurringTransactions.transactions.isRecurringTransaction	string	Indicates if this is a recurring transaction
accountSummaries.recurringTransactions.transactions.isPossibleAlternateLender	string	Indicates if this is a possible alternate lender transaction
accountSummaries.possibleAlternateLenders	object	Object containing possible alternate lender data
accountSummaries.possibleAlternateLenders.	array	Array of possible alternate lender objects
accountSummaries.possibleAlternateLenders.lenderName	string	Name of the lender
accountSummaries.possibleAlternateLenders.firstTxnDate	string	Date of first transaction (YYYY-MM-DD)
accountSummaries.possibleAlternateLenders.latestTxnDate	string	Date of latest transaction (YYYY-MM-DD)
accountSummaries.possibleAlternateLenders.isActive	string	Indicates if the lender is active
accountSummaries.possibleAlternateLenders.totalCountOfInstallments	number	Total number of installments
accountSummaries.possibleAlternateLenders.avgDaysInterval	number	Average days between transactions
accountSummaries.possibleAlternateLenders.frequency	string	Transaction frequency
accountSummaries.possibleAlternateLenders.totalAmountPaid	number	Total amount paid to the lender
accountSummaries.possibleAlternateLenders.avgAmount	number	Average transaction amount
accountSummaries.possibleAlternateLenders.type	string	Type of transaction
accountSummaries.possibleAlternateLenders.installments	object	Object containing installment data
accountSummaries.possibleAlternateLenders.installments.	array	Array of installment objects
accountSummaries.possibleAlternateLenders.installments..amount	number	Installment amount
accountSummaries.possibleAlternateLenders.installments..installmentsCount	number	number of installments
accountSummaries.possibleAlternateLenders.transactions	object	Object containing transaction data
accountSummaries.possibleAlternateLenders.transactions.	array	Array of transaction objects
accountSummaries.possibleAlternateLenders.transactions.amount	number	Transaction amount
accountSummaries.possibleAlternateLenders.transactions.description	string	Transaction description
accountSummaries.possibleAlternateLenders.transactions.txnDate	string	Transaction date (YYYY-MM-DD)
accountSummaries.possibleAlternateLenders.transactions.txnId	string	Unique transaction identifier
accountSummaries.possibleAlternateLenders.transactions.isRecurringTransaction	string	Indicates if this is a recurring transaction
accountSummaries.possibleAlternateLenders.transactions.isPossibleAlternateLender	string	Indicates if this is a possible alternate lender transaction
accountSummaries.possibleAlternateLenders.cashAdvance	object	Object containing cash advance data
accountSummaries.possibleAlternateLenders.cashAdvance.amount	number	Cash advance amount
accountSummaries.possibleAlternateLenders.cashAdvance.description	string	Cash advance description
accountSummaries.possibleAlternateLenders.cashAdvance.txnDate	string	Cash advance date (YYYY-MM-DD)
accountSummaries.possibleAlternateLenders.cashAdvance.txnId	string	Unique transaction identifier
accountSummaries.possibleAlternateLenders.cashAdvance.isRevenue	string	Indicates if this is a revenue transaction
accountSummaries.possibleAlternateLenders.cashAdvance.isPossibleAlternateLender	string	Indicates if this is a possible alternate lender transaction
accountSummaries.interbankTransactions	object	Object containing interbank transaction data
accountSummaries.interbankTransactions.withdrawals	string	Withdrawal transactions
accountSummaries.interbankTransactions.deposits	string	Deposit transactions
statements
statements	array	Array of statement objects
statements	object	Individual statement object
statements.fileName	string	The file name of the bank statement PDF
statements.statementId	number	The statementIdthat was passed in the request
statements.numberOfPages	number	number of pages in the statement
statements.bankName	number	Name of the bank whose accounts are present in the statement
statements.processingStatus	string	Status of the statement processing request. Values: Processed, Not Processed, or failed. failed indicates the PDF was not identified as a valid US bank statement
statements.pdfType	string	Type of the PDF (Native/Scanned)
statements.statementProcessingTime	number	Time taken to process and analyse the statement in seconds
statements.isValidUsBankStatement	boolean	Whether the PDF was classified as a valid US bank statement. true when the statement is valid; false when the upload was not identified as a valid US bank statement
statements.accounts	array	Array of account objects
statements.accounts.	object	Individual account object
statements.accounts.accountnumber	string	Bank Account Number
statements.accounts.accountType	string	Type of the account (Savings/Checkings)
statements.accounts.statementSummary	object	Summary of the statement
statements.accounts.statementSummary.authenticityScore	number	Score indicating the authenticity of the data
statements.accounts.statementSummary.averageDailyBalance	string	Average daily balance
statements.accounts.statementSummary.averageDeposit	number	Average deposit amount
statements.accounts.statementSummary.averageTransactionSize	number	Average transaction size
statements.accounts.statementSummary.averageWithdrawal	number	Average withdrawal amount
statements.accounts.statementSummary.daysOfNegativeBalance	number	number of days with negative balance
statements.accounts.statementSummary.depositCount	number	Total number of deposits
statements.accounts.statementSummary.grossDeposits	number	Total gross deposits
statements.accounts.statementSummary.grossWithdrawals	number	Total gross withdrawals
statements.accounts.statementSummary.maxDeposit	number	Maximum deposit amount
statements.accounts.statementSummary.maxWithdrawal	number	Maximum withdrawal amount
statements.accounts.statementSummary.minDeposit	number	Minimum deposit amount
statements.accounts.statementSummary.minWithdrawal	number	Minimum withdrawal amount
statements.accounts.statementSummary.periodBalanceMismatch	string	Indicates if there is a balance mismatch in the period
statements.accounts.statementSummary.periodEndBalance	number	Balance at the end of the period
statements.accounts.statementSummary.periodEndDate	string	End date of the period (YYYY-MM-DD format)
statements.accounts.statementSummary.periodStartDate	string	Start date of the period (YYYY-MM-DD format)
statements.accounts.statementSummary.suspiciousActivity	string	Indicates if suspicious activity was detected
statements.accounts.statementSummary.totalRoundnumberOfTransactions	number	Total number of round number transactions
statements.accounts.statementSummary.totalRoundnumberTransactionsSum	number	Sum of all round number transactions
statements.accounts.statementSummary.withdrawalCount	number	Total number of withdrawals
statements.accounts.transactions	object	Object containing transaction data
statements.accounts.transactions.deposits	array	Array of deposit transactions
statements.accounts.transactions.deposits.	object	Individual deposit transaction object
statements.accounts.transactions.deposits.amount	number	Deposit amount
statements.accounts.transactions.deposits.description	string	Deposit description
statements.accounts.transactions.deposits.txnDate	string	Transaction date (YYYY-MM-DD)
statements.accounts.transactions.deposits.txnId	string	Unique transaction identifier
statements.accounts.transactions.deposits.isRevenue	boolean	Indicates whether the transaction has been identified as revenue
statements.accounts.transactions.deposits.isPossibleAlternateLender	boolean	Indicates whether the transaction has been identified as a transaction with an alternate lender
statements.accounts.transactions.deposits.isRecurringTransaction	boolean	Indicates whether the given transaction is part of a series of recurring transactions
statements.accounts.transactions.withdrawals	array	Array of withdrawal transactions
statements.accounts.transactions.withdrawals.	object	Individual withdrawal transaction object
statements.accounts.transactions.withdrawals.amount	number	Withdrawal amount
statements.accounts.transactions.withdrawals.description	string	Withdrawal description
statements.accounts.transactions.withdrawals.txnDate	string	Transaction date (YYYY-MM-DD)
statements.accounts.transactions.withdrawals.txnId	string	Unique transaction identifier
statements.accounts.transactions.withdrawals.isRecurringTransaction	boolean	Indicates if this is a recurring transaction
statements.accounts.transactions.withdrawals.isPossibleAlternateLender	boolean	Indicates if this is a possible alternate lender transaction
statements.bankName	string	Name of the bank
statements.statementId	string	The unique statement ID that was passed in the reuqest
statements.fraudChecks	object	Object containing fraud check data
statements.fraudChecks.businessNameMismatch	boolean	Indicates if the business name on the bank statement does not match the name provided in the input
statements.fraudChecks.businessOwnerNameMismatch	boolean	Indicates if the business owner's name on the bank statement differs from the name in input
statements.fraudChecks.businessAddressMismatch	boolean	Indicates if the business address on the bank statement differs from the address in input
statements.fraudChecks.contentOverlapAnomaly	boolean	Detects instances where images, text or numerical values overlap, which could indicate forgery or manipulation
statements.fraudChecks.fingerprintAnomaly	boolean	Verifies if the document has a unique and valid fingerprint, ensuring authenticity
statements.fraudChecks.metadataAnomaly	boolean	Analyzes the metadata of the document for anomalies such as inconsistent creation or modification timestamps
statements.fraudChecks.pdfCreationDateAnomaly	boolean	Indicates if there is a PDF creation date anomaly
statements.fraudChecks.pdfSourceAnomaly	boolean	Identifies if the PDF was processed using untrusted or suspicious tools such as "ilovepdf" or similar online document editors
statements.fraudChecks.bankRoutingnumberAnomaly	boolean	Indicates if there is a bank routing number anomaly
statements.fraudChecks.pdfTemplateAnomaly	boolean	Detects if the document matches a known fraudulent or manipulated bank statement template
statements.fraudChecks.periodBalanceMismatch	boolean	Indicates if there is a mismatch between balance calculated based on transactions and balance recorded
statements.fraudChecks.textTampering	object	Object containing list of specific fields in the statement with suspected tampering flag based on font/template/spacing inconsistencies
statements.fraudChecks.textTampering.accountnumber	boolean	Indicates if there is text tampering in the Bank Account Number
statements.fraudChecks.textTampering.accountOwner	boolean	Indicates if there is text tampering in the account owner details
statements.fraudChecks.textTampering.accountType	boolean	Indicates if there is text tampering in the account type
statements.fraudChecks.textTampering.address	boolean	Indicates if there is text tampering in the address
statements.fraudChecks.textTampering.transactionAmount	boolean	Indicates if there is text tampering in the transaction amount
statements.fraudChecks.textTampering.transactionDate	boolean	Indicates if there is text tampering in the transaction date

Errors Responses

The following errors may be returned by the Retrieve Results API:

No Files Downloadable

{
    "status": "failure",
    "statusCode": 400,
    "message": "No files downloadable"
}

Files Could Not Be Opened

{
    "status": "failure",
    "statusCode": 400,
    "message": "Files could not be opened"
}

Invalid Password

{
    "status": "failure",
    "statusCode": 400,
    "message": "Invalid password"
}

Missing Transaction ID

{
  "status": "failure",
  "statusCode": 400,
  "message": "TransactionId not found"
}

Invalid US Bank Statements

{
    "status": "failure",
    "statusCode": 422,
    "message": "No valid US Bank Statements found"
}

Bank Statement period less than N months

{
  "status": "failure",
  "statusCode": 422,
  "message": "Bank Statement period less than N months"
}

Last N months Bank Statement missing

{
  "status": "failure",
  "statusCode": 422,
  "message": "Last N months Bank statement missing"
}

Error Response Details

A failure or error response contains a failure status with a relevant status code and error message.
The following table lists all error responses:

Status Code	Error Message	Error Description	Error Resolution
400	No files downloadable	The provided bank statement URLs could not be downloaded	Verify that the URLs are accessible and publicly available, or retry the request after some time
400	Files could not be opened	The bank statement files could not be opened or processed	Ensure the files are valid PDFs and not corrupted. Retry the request with valid files
400	Invalid password	The provided password for encrypted PDF is incorrect	Provide the correct password for the encrypted PDF or remove the password parameter if the PDF is not encrypted
400	TransactionId not found	The provided transactionId does not exist or has not been processed yet	Verify the transactionId and ensure the Parse Bank Statement API has been called successfully. Wait for processing to complete if the request was recently submitted
422	No valid US Bank Statements found	None of the uploaded PDFs were identified as valid US bank statements	Ensure at least one of the provided files is a valid US bank statement PDF. Verify the file format and content
422	Bank Statement period less than N months	This error occurs when minRequiredMonths is set to N and the provided bank statements cover fewer than N months of transaction history. The transaction history spans less than N months.	Provide bank statements that cover at least N months of transaction history, where N is the value specified in minRequiredMonths
422	Last N months Bank statement missing	This error occurs when minRequiredMonths is set to N and the previous N consecutive months relative to dateOfApplication are not covered. Refer to the Minimum Required Months section for detailed understanding of this error	Include statements for the required N consecutive months based on dateOfApplication. If the date of application is on or after the 7th of the month, include the immediate last N months. If before the 7th, you can include either the immediate last N months or the N months prior to the last month (if the last month's statement is unavailable)
500	Internal Server Error	An internal server error occurred. Please contact the HyperVerge team for resolution	Retry the request after some time or contact the HyperVerge team if the issue persists